KENYATTA UNIVERSITY
OFFICE OF THE DIRECTOR STUDENT AFFAIRS
SERVICE CHARTER
Our Mission Statement:
To effectively co-ordinate provision of quality welfare services in order to facilitate development of high moral values and sound life skills among the students.
Our vision statement:
To be a dynamic caring centre in the provision of relevant and timely support for students in need.
Motto: “Providing Integral Support and Care”
|
|
SERVICE PROVIDED |
REQUIREMENTS |
CHARGES |
TIMEFRAME |
|
1 |
Response to phone calls (landline and any other official line) |
Phone call |
Free |
15 seconds |
|
2 |
Response to enquiry by walk-in clients |
Walk-in and make the enquiry |
Free |
1 minute |
|
3 |
Response to correspondence |
Written correspondence (letters) |
Free |
5 working days |
|
4 |
Resolution to public complaints and grievances |
Email and social media (Twitter, Facebook & YouTube) |
Free |
1 working day |
|
5 |
Resolution of complains
|
Make a complaint |
Free |
14 working days |
|
6 |
Orientation
|
New students |
Free |
1 week |
|
7 |
Signing of NG CDF, Bursary & Scholarships forms
|
Walk-in and present the form |
Free |
1 minute |
|
8 |
Appeals of Higher Education Fund Banding & Loans |
Walk-in and present the form Recommendation letter On-line verification and recommendation |
Free |
5 minutes |
|
9 |
New Clubs |
Constitution List of members Acceptance letter from the patron |
Kshs 20/= |
1 week |
|
10 |
Renewal of existing clubs |
Filled renewal form Updated club Constitution Annual plan of action and report |
Kshs 20/= |
1 day |
|
11 |
Booking of meeting rooms
|
Request letter |
Free |
5 days |
|
12 |
Invitation of External Guests and Visitors |
Request letter through or by the patron |
Free |
1 week |
|
13 |
Club outreach programs |
Request letter through or by the patron |
Free |
Beginning of every semester |
|
14 |
Signing of certificates |
Submission of certificates of an active club |
Free |
One week |
|
15 |
Assisting of Needy and Vulnerable Students |
Walk-in Filling of bursary forms |
Free |
Depends on individual needs |
|
16 |
Wardens |
Walk-in/ Phone call
|
Free |
1 week |
|
16 |
Chaplaincy |
Visit chaplains Attend worship services |
Free |
Schedule/program of events |